Privacy Policy & Terms of Use
This Privacy Policy explains how information is collected, used, and protected when you visit www.horizontherapy.ca, communicate with us, or receive services from Horizon Therapy.
By using our website, you agree to the terms outlined in this Privacy Policy.
Who We Are
Horizon Therapy is a psychotherapy group practice based in Toronto, Ontario. Our team includes regulated mental health professionals and administrative staff who support the delivery of therapy services.
Our clinicians may be registered with regulatory bodies such as:
- The College of Registered Psychotherapists of Ontario
- The Ontario College of Social Workers and Social Service Workers
Personal Information We Collect
We may collect personal information when you interact with our website or services.
Personal information may include:
- Name
- Email address
- Phone number
- Address
- Billing information
- Information submitted through website forms
- Communication records
If you become a client, we also collect personal health information necessary to provide therapy services.
Personal health information may include:
- Mental health history
- Family health history
- Treatment plans
- Session notes
- Assessments and reports
- Health care provider information
Why We Collect Personal Information
We collect personal information for several purposes, including:
Providing Therapy Services
Personal health information helps clinicians understand your concerns, assess your needs, and provide appropriate psychotherapy.
Administrative Purposes
Information may be used for scheduling appointments, maintaining client records, billing services, and communicating with you about your care.
Payment and Insurance
We collect billing information such as credit card information to process payments and provide receipts for insurance reimbursement.
Communication
If you contact us through our website or email, we may use your information to respond to your inquiry.
Clinic Operations
Information may also be used for internal purposes such as quality improvement, supervision, training, and compliance with regulatory requirements.
Website Data Collection
When you visit www.horizontherapy.ca, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the site
- Referral source
This information is collected in aggregate form through analytics tools and cookies, does not identify individuals and is used only to:
- improve website performance
- understand how visitors use the site
- improve user experience
- measure advertising effectiveness
Cookies
Our website may use cookies or similar technologies to enhance your browsing experience.
Cookies may help:
- remember preferences
- analyze website traffic
- improve website functionality
You can disable cookies through your browser settings, although some website features may not function properly.
Marketing Communications
If you subscribe to newsletters or request resources, we may send occasional emails related to:
- mental health information
- clinic updates
- new services
- workshops or events
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
Disclosure of Personal Information
Horizon Therapy does not sell or rent personal information.
Personal information may be shared in limited circumstances, including:
Health Care Services
Information may be shared with other healthcare providers for your care and with your consent.
Insurance Processing
Information may be shared with insurance providers when submitting receipts or claims.
Professional Regulation
Regulatory bodies may require access to records during professional audits or investigations.
Legal Requirements
We may disclose personal information if required by law, court order, or where there is a risk of serious harm to you or others.
Service Providers
We may use third-party service providers such as:
- secure practice management systems
- IT and website providers
- payment processors
- accountants or legal advisors
These providers are required to maintain confidentiality and follow privacy regulations.
Protecting Your Information
We take reasonable steps to protect personal and personal health information, including:
- secure electronic record systems
- password-protected devices
- encrypted communications where appropriate
- restricted staff access to information
- privacy training for staff members
Paper documents containing personal information are stored securely and destroyed when no longer needed.
Data Retention
Client records are retained in accordance with professional and legal requirements.
Typically, records are kept for at least 10 years after the last client interaction, or longer where required by regulatory standards.
After the retention period, records are securely destroyed.
Your Rights
Clients have the right to:
- request access to their personal health information
- request corrections to factual errors
- ask questions about how their information is used
- withdraw consent where applicable
Privacy Breaches
If a breach of personal information occurs, Horizon Therapy will:
- take steps to contain the breach
- investigate the cause
- notify affected individuals where required
- implement measures to prevent future breaches
If necessary, we may notify the Information and Privacy Commissioner of Ontario.
Third-Party Links
Our website may contain links to external websites. Horizon Therapy is not responsible for the privacy practices of those sites. We encourage users to review the privacy policies of any external websites they visit.
Website Disclaimer
The information provided on our website is intended for educational purposes only.
Content on this website does not constitute therapy, medical advice, diagnosis, or treatment, and viewing this website does not establish a therapist-client relationship.
If you are experiencing mental health concerns, we encourage you to seek support from a qualified mental health professional.
Changes to This Policy
Horizon Therapy may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements.
The most current version will always be available on our website.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Horizon Therapy
Toronto, Ontario
Website: https://www.horizontherapy.ca
Email: info@horizontherapy.ca